Return & Exchange Policy

Every order is inspected before dispatch to ensure it meets our quality standards.

**Customized, altered, and made-to-order pieces are not eligible for return or exchange**, as they are produced according to the customer’s confirmed requirements.

For ready-to-wear orders, an exchange may be considered if the item is damaged, defective, or incorrect.

Any issue must be reported within **48 hours of delivery**, together with clear photographs and the relevant order details.

Items submitted for an eligible exchange must be unused, unworn, unwashed, and returned with their original tags and packaging.

Sale and promotional items may be subject to separate exchange conditions.